Dickson Electric System Bill Pay | Online Payment, AutoPay & Billing Options
Dickson Electric System (DES) makes paying your electric bill easy with multiple secure payment and billing options. Serving over 38,000 customers across five counties in Middle Tennessee, DES offers online bill pay, AutoPay bank drafts, phone payments, mail-in payments, and in-person services—along with flexible billing programs for better budget control.
This complete guide explains how to pay your Dickson Electric bill, due dates, special billing plans, and payment assistance programs.
About Dickson Electric System (DES)
Dickson Electric System is a community-owned, not-for-profit electric utility with more than 118 years of service in Middle Tennessee. DES is known for reliable power, affordable rates, and customer-focused billing solutions.
Key Facts About Dickson Electric System
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Utility Type: Not-for-profit, customer-owned
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Customers Served: 38,000+
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Service Area: Dickson, Cheatham, Hickman, Humphreys & Williamson Counties
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Infrastructure: 3,100+ miles of power lines
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Electric Rates: Among the lowest in Tennessee
Dickson Electric System allows customers to pay electric bills online, by phone, AutoPay bank draft, mail, or in person. Bills are issued monthly and due within 15 days to avoid late fees.
Dickson Electric Billing Overview
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Billing Cycle: Monthly
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Payment Due Date: 15 days after the bill mailing date
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Late Fee Policy:
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Bills become past due one day after the due date
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A late penalty is applied immediately
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To avoid service disruption, customers are encouraged to use AutoPay or online bill payment.
Ways to Pay Your Dickson Electric Bill
DES provides several convenient bill payment methods to suit every customer.
1. Pay Dickson Electric Bill Online (Recommended)
Online bill pay is the fastest and most secure way to pay your DES bill.
How to Pay Online:
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Visit www.dicksonelectric.com
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Click “Pay Bill”
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Log in or create a new account
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Choose your payment method and submit payment
Accepted Payment Methods:
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Credit cards
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Debit cards
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Electronic checks (eCheck)
✅ Available 24/7
✅ Instant confirmation
2. Bank Draft (AutoPay)
Bank Draft automatically withdraws your bill payment from your bank account on the due date.
Benefits of AutoPay:
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Never miss a payment
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Avoid late fees
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Convenient and secure
How to Enroll:
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Sign up through the Customer Online Portal
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Or contact the DES office directly
3. Pay Dickson Electric Bill by Phone
Customers can make payments using DES’s automated phone payment system.
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Pay-by-Phone Number: (877) 775-5866
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Requirements: Account number and payment details
📞 Available anytime
📞 Fast and secure
4. Pay by Mail
Mail your payment using a check or money order along with your payment stub.
Mailing Address:
Dickson Electric System
P.O. Box 627
Dickson, TN 37056
📬 Allow 7–10 business days for processing
5. Pay Dickson Electric Bill In Person
Customers can pay their bill in person or use after-hours options.
Office Location:
236 Cowan Road
Dickson, TN 37055
Office Hours:
Monday–Friday | 8:00 a.m. – 5:00 p.m.
🚗 Drive-thru service available
📦 Night drop box for after-hours payments
Special Billing Programs at Dickson Electric System
DES offers budget-friendly billing programs to help customers manage electricity costs.
Easy Pay – Prepaid Electric Service
Easy Pay is a pay-as-you-go electricity program, similar to prepaid mobile service.
Key Benefits:
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No monthly bill
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No late fees
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Daily usage monitoring
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Low-balance alerts via text or email
Requirements:
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No deposit required (credit toward past balance may apply)
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Account balance must remain above $0 to avoid disconnection
Levelized Billing (Average Billing)
Levelized Billing helps reduce high seasonal bills by averaging electricity usage over 12 months.
How It Works:
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Monthly bills stay more consistent
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Prevents summer and winter bill spikes
Eligibility Requirements:
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Residential customer for at least 12 months
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Zero account balance
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Good payment history (pay score of 5 or below)
Payment Assistance Programs
If you’re having trouble paying your electric bill, DES provides help through local programs.
Available Assistance Options
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Project Help: Customers donate to help neighbors pay energy bills
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Local Agencies:
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Dickson County Help Center
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Assistance agencies in Cheatham, Hickman & Humphreys Counties
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📌 Contact DES as soon as possible if you need assistance—early communication helps prevent disconnection.
Important Dickson Electric Contact Information
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Customer Service / Main Office: (615) 446-9051
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Pay by Phone: (877) 775-5866
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Power Outage Reporting: (615) 446-9051 (Press Option #1)
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Official Website: www.dicksonelectric.com
Frequently Asked Questions (SEO Snippet Section)
How can I pay my Dickson Electric bill online?
You can pay online by visiting dicksonelectric.com, logging into your account, and submitting payment using a card or eCheck.
Does Dickson Electric offer AutoPay?
Yes, Bank Draft (AutoPay) automatically deducts payments from your bank account on the due date.
What happens if I pay my DES bill late?
A late fee is applied one day after the due date, and continued non-payment may result in service interruption.
Conclusion
Dickson Electric System provides multiple secure, flexible, and customer-friendly payment and billing options. Whether you prefer online bill pay, AutoPay, prepaid Easy Pay, or in-person service, DES makes managing your electric bill simple and reliable.
For the best experience, enroll in Bank Draft or use the online customer portal to ensure on-time payments and uninterrupted electric service.
