By Alam · Last checked November 8, 2026
Quick answer
- Report an outage: text OUT to 57801, report online, or call 800.POWERON (800.769.3766). Duke Energy says it does not always know your power is out, so report it even if you think neighbors have.
- Fallen power line or hazard: call 800.POWERON (800.769.3766) or your local emergency services. Do not touch the line or anything touching it.
- See what is out: Duke Energy’s outage map shows reported outages and any estimated restoration times.
- Get alerts: Duke Energy can send you a text, phone call or email when your power goes out.
Duke Energy serves customers in North Carolina, South Carolina, Florida, Indiana, Ohio and Kentucky, and the steps below work the same way across those areas. Everything here comes from Duke Energy’s own outage page, checked on the date above.
How to report a Duke Energy outage
- By text: send the word OUT to 57801.
- Online: use the report option on Duke Energy’s outage page.
- By phone: call 800.POWERON (800.769.3766).
- In the app: the Duke Energy app lets you report an outage and get restoration updates.
Duke Energy points out that talking to a customer service representative will not speed up restoration, so the fastest thing you can do is make sure the outage is reported once, by whichever method is easiest.
Check the Duke Energy outage map
The map shows currently reported outages and includes estimated restoration times when Duke Energy has them. Choose your area (Carolinas, Florida, Indiana, or Ohio and Kentucky) to see it. If the map does not load below, open it on Duke Energy’s site. Want maps for other utilities too? See our power outage map page.
Get outage alerts
Duke Energy can alert you by text, phone call or email when your power goes out. The sign-up steps are on its outage page, under Get outage alerts. If you have an online account, you can also manage your contact details there. Our login steps explain how to get in.
If you see a fallen power line
- Treat every downed line as live. Duke Energy tells customers to assume all downed lines are energized.
- Do not touch the line or anything in contact with it, and keep other people away.
- Call 800.POWERON (800.769.3766) or your local emergency services right away.
Who gets power back first
Duke Energy says it restores power in this order:
- Essential services first, such as hospitals, police stations and fire departments.
- Then the biggest repairs: work that brings back the most customers in the least time.
- Finally, small groups and individual customers.
That order is why crews sometimes leave a street that is still dark. Duke Energy says crews may be surveying damage first, which speeds up repairs, or may need to fix a problem elsewhere that will restore many more customers.
Why your neighbor has power and you don’t
According to Duke Energy, storm damage can hit main power lines, individual circuits, or both. Your home could be on a different line than your neighbor’s, your own circuit could be damaged, or your home might need internal electrical repairs before service can come back. If only your house is dark, check your breaker panel and report it.
Spoiled food and storm losses
Duke Energy says it cannot take responsibility for spoiled food or other losses caused by a storm. You do not need to file a claim with Duke Energy’s insurer. It suggests checking with your own insurer and, for major disasters, FEMA. To make food last longer during an outage, keep the refrigerator and freezer doors closed. Our winter storm alerts page has a checklist for before and during an outage.
Winter storms and your power
Ice and heavy wind are the most common causes of winter outages. Before a storm, check active National Weather Service alerts for your state, charge your phone, and make sure you know how to report an outage. If you are worried about paying your bill after a rough month, read how to pay your Duke Energy bill and our guide to help paying utility bills.
Frequently asked questions
What is the Duke Energy outage number?
Call 800.POWERON (800.769.3766) to report an outage or a fallen line. You can also text OUT to 57801 or report online.
How do I report a power outage to Duke Energy by text?
Text the word OUT to 57801.
Does Duke Energy know my power is out?
Not always. Duke Energy asks customers to report outages by text, phone or online.
How long will I be without power?
Duke Energy does not give a single answer. It says it works to restore power as quickly and safely as possible after a storm and brings in crews from other areas. Check the outage map for an estimated restoration time on your area.
Related guides
- Power outage map: live outage maps by utility
- Winter storm and power outage alerts by state
- How to pay your Duke Energy bill
- Help paying utility bills: assistance and shutoff protection
Sources
Information comes from Duke Energy’s own outage page and outage map, checked November 8, 2026. findebill.com is independent and not affiliated with Duke Energy. For emergencies, call 911.