Paying your water bill in the City of Elgin is now easier than ever! Whether you want to set up Auto Pay, pay online, or switch to paperless billing, everything can be done from your phone or computer. This article is made simple for you to understand each step clearly.
Why Pay Water Bill Online in Elgin?
Paying your online water bill is fast, secure, and user-friendly. No need to wait in long queue. You can pay from your home, travelling or even while sitting at office. It’s also more secure and saves time.
Online Bill Payment Benefits:
- Pay your water bill
- Set up Auto Pay (money will be taken from your bank automatically)
- Enroll in paperless billing (get your bills on email)
- Submit general inquiries
- Understand your bill clearly
Important Update: Change in Payment System
As of October 1, 2024, Elgin changed its credit card processor. If you had saved your card or were using Auto Pay before, you must re-add your card and re-enroll in Auto Pay on the city’s portal: https://portal.elginil.gov
How to Pay Your Elgin Water Bill – Step by Step
- Auto Pay – Money is taken from your bank or card every month on time.
- Online Payment – Visit the portal: https://portal.elginil.gov (Note: Not available from 11:00 PM to 1:30 AM).
- In-Person – Go to Elgin City Hall from 8 AM to 5 PM.
- Drop Box – Drop your payment anytime (24/7) outside City Hall.
- By Phone – Call 311 or 847-931-6001.
- By Mail – Mail your payment to: Attn: Water Payment, City of Elgin, PO Box 88025, Chicago, IL 60680-1025.
City of Elgin Water Bill Due Dates by Area
| Region | Due Date | Location |
| Northwest | 1st of every month | West of Fox River, North of US Route 20 |
| Southwest | 10th of every month | West of Fox River, South of Route 20 |
| East | 20th of every month | East of the Fox River |
Understanding City of Elgin Water Bill Charges
You will see several charges on your water bill:
- Water Charge: $5.57 per 100 cubic feet
- Sewer Maintenance: $1.88 per 100 cubic feet
- Private well (residential): $24.42/month
- Private well (commercial): $40.69/month
- Refuse Fee:
- 64 Gallon: $24.95
- 35 Gallon: $22.50
- Leaf Rake Out (only some areas): $5.00
Monthly Water Availability Charge
| Meter Size | Charge (30 days) |
| 5/8″ | $14.07 |
| 3/4″ | $46.91 |
| 1″ | $93.71 |
| 2″ | $281.27 |
| 4″ | $656.28 |
| 10″ | $1781.23 |
FRWRD Availability & Sewer Treatment Charges
Availability Charge (monthly):
| Meter Size | Charge |
| 5/8″ | $6.09 |
| 1″ | $12.98 |
| 6″ | $418.14 |
Sewer Treatment (per 100 cu. ft.):
| Type | Rate |
| Residential | $2.20 |
| Commercial | $3.24 |
| Governmental/School | $8.31 |
Benefits of City of Elgin Water Bill Paperless Billing
- Get bills by email
- Help the environment (less paper waste)
- Easy to store and track past bills
- Faster notifications
To sign up: Visit the Elgin eBilling Portal
👉 You’ll need your account number and a valid email address.
Common Questions – FAQ
Q. What happens if I pay late?
A. A 10% late fee is added to water charges and 5% to sewer treatment.
Q. What card types are accepted?
A. Visa, MasterCard, and Discover.
Q. Do I get charged even if I don’t use water?
A. Yes, the availability charge still applies.
City of Elgin Water Bill Customer Service – Get Help Anytime
If you need help, contact Elgin’s 311 Contact Center. You can get support in English or Spanish.
| Contact Type | Details |
| 📞 Phone | Dial 311 or 847-931-6001 (outside Elgin) |
| elgin311@elginil.gov | |
| 🌐 Website Portal | https://portal.elginil.gov |
Conclusion
With modern Technology you can Manage your City of Elgin water bill online with easy and convenient. You can pay your bills, view charges, or contact customer service with your computer or mobile without any hassle. City of Elgin Water department provide option of Auto Pay to avoid late fees and paperless billing to make consumers life easier.